Limited Lifetime Warranty

Warranty Term

Sleepmax provides a limited lifetime warranty for eligible mattresses. Lifetime means the product is covered for the life of the mattress while it remains owned by the original purchaser and used under normal household conditions.

What Is Covered

This limited warranty covers defects in materials or workmanship that occur during normal use, provided the mattress has been used on a suitable, supportive base and cared for according to reasonable product care standards.

• Manufacturing defects in the mattress cover, seams, or internal construction.
• Physical flaws that cause the mattress materials to split, crack, or fail under normal use.
• Abnormal deterioration that is not caused by misuse, neglect, improper support, or accidental damage.

What Is Not Covered

The warranty does not cover damage or changes caused by improper use, improper care, or conditions outside normal household use.

• Normal softening, comfort preference, or changes that do not affect the structural performance of the mattress.
• Damage caused by misuse, abuse, neglect, bending, folding, jumping, dragging, cutting, burning, or using the mattress in an unintended way.
• Damage caused by spills, stains, moisture, mold, odors, unsanitary conditions, insects, pets, or exposure to heat or outdoor conditions.
• Damage caused by an improper bed frame, foundation, platform, box spring, or lack of adequate support.
• Products used for commercial, rental, institutional, resale, or secondhand purposes.
• Products that have been modified, repaired by an unauthorized party, or used after visible damage occurred.

Proper Use

To remain eligible for warranty coverage, the mattress should be used indoors, on a stable and supportive base, and kept in clean, dry, sanitary condition. Sleepmax may request proof of purchase, photos, product details, and a short description of the issue before reviewing a warranty request.

Refunds & Exchanges

For refund, return, or exchange questions, contact Sleepmax at support@sleepmax.com. You can also review our Return & Refund Policy page for more details.

Important Notes

Warranty remedies may vary depending on the nature of the issue and applicable law. Sleepmax reserves the right to review each request and determine whether repair, replacement, or another appropriate remedy applies.