Sleepmax support
Refund, Return & Exchange
Sleepmax accepts returns for both defective and non-defective products within 365 days, including new, opened, or slightly used items. Return shipping is free for eligible returns: we provide a prepaid return label for you to download, print, and mail the item back to our warehouse.
Start a Request
To start a refund, return, or exchange request, contact us through the website or email support@sleepmax.com. Our team will review your request and, when approved, send you a prepaid return shipping label.
- 1Send your order number, name, and the item you need help with.
- 2Tell us whether you want a refund, return, or exchange.
- 3Add photos if the item arrived damaged, defective, incorrect, or incomplete.
- 4Download and print the return label we provide, then mail the item to the warehouse address shown on the label.
Refunds
Refunds are available for eligible returns within 365 days, whether the product is defective or non-defective. Eligible items may be new, opened, or slightly used, as long as they meet the condition requirements in this policy.
Once your return is received and approved, the refund is processed to the original payment method within 3 business days.
Returns
Returns are accepted within 365 days for both defective and non-defective products. This includes new, opened, and slightly used items.
Return shipping is free for approved returns. We will provide a prepaid label for you to download and print, then you can mail the product back to the warehouse listed on the label.
Exchanges
Exchanges are accepted for eligible items within 365 days, including new, opened, or slightly used products.
Contact us with your order information and the product you want to exchange for. We will confirm eligibility and provide the next steps.
Not Eligible
Most defective and non-defective products can be returned within 365 days, but some requests may not be eligible when the issue is caused by improper use or the item no longer meets return condition requirements.
- Damage caused by misuse, neglect, stains, odors, moisture, pets, or unsanitary conditions.
- Products used outside normal household conditions or modified after delivery.
- Requests made outside the eligible return window.
- Items returned without approval or without following our return instructions.
Contact
For the fastest help, contact us through the website or email support@sleepmax.com.
Before sending a return back
Please wait for approval and the prepaid return label from Sleepmax support. Unapproved returns may delay review or may not be accepted.